1. Introduction
Welcome to HostelDesk. We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website or mobile application.
By using HostelDesk, you consent to the data practices described in this policy. We recommend you read this document carefully to understand our approach to your privacy.
2. Data We Collect
To provide our hostel management services effectively, we collect various types of information:
- Account Data: Name, email address, phone number, and encrypted password.
- Profile Information: Date of birth, gender, hometown, occupation, and relationship status to complete your resident profile.
- Government IDs: Aadhar Card or other identification proofs strictly for mandatory tenant verification as required by local laws.
- Administrative Data: Room allocation details, leave history, meal attendance, and fee payment records.
- Media: Photos uploaded for profile identification or as attachments for maintenance complaints.
3. How We Use Data
Your data is processed based on legitimate business interests and legal compliance:
- Streamlining hostel admissions and daily operational management.
- Verifying user identity for safety, security, and legal record-keeping.
- Maintaining accurate financial logs for fee payments and deposits.
- Sending critical announcements, emergency alerts, and system notifications.
- Analyzing usage patterns to improve our service offerings and user interface.
4. Data Sharing
We maintain a strict policy against selling your personal information. We share data only in the following contexts:
- Hostel Management: Your profile and records are visible to the Warden and Owner of the specific hostel you are registered in.
- Service Providers: We utilize Supabase for secure cloud infrastructure, database management, and authentication.
- Legal Authorities: Information may be disclosed if required by law for police verification, regulatory audits, or judicial proceedings.
5. Your Rights & Account Deletion
You maintain full control over your data. You have the right to access, rectify, or request the erasure of your personal information.
You can delete your account directly through the settings menu within the application. If you encounter issues or cannot access the app, you may use our Public Deletion Portal to submit a formal request.
6. Security
We employ industry-leading security measures. All data is protected via end-to-end encryption during transmission and stored in secure, partitioned databases managed by Supabase. We conduct regular security audits to ensure your information remains safe from unauthorized access.
7. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out to our privacy team:
Email: support@hosteldesk.com
Address: HostelDesk HQ, Tech Park, Bangalore, India